Privacy Policy

Last updated: August 28, 2026

TB Marketing, operated by Troy Berkelmans, respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect through troy-berkelmans.com, why we collect it, how it may be used and the choices available to you.

Who we are

TB Marketing is a digital marketing consultancy based in London, Ontario, Canada. Our website address is https://troy-berkelmans.com.

Troy Berkelmans is responsible for privacy matters relating to this website and the business.

Information we collect

We collect personal information that you choose to provide when you contact us or submit a form. This may include:

  • Your name
  • Your email address
  • Your business or website address
  • Information about your business, goals or marketing needs
  • Any other information you include in your message

When you use the website, certain technical and usage information may also be collected automatically. This may include your browser and device type, approximate location, referring page, pages visited, interactions with website features and similar usage information.

How we use your information

We may use personal information to:

  • Respond to questions and business inquiries
  • Assess whether TB Marketing may be able to help your business
  • Provide requested services and communicate with clients
  • Operate, protect and improve the website
  • Understand how visitors find and use the website
  • Measure the effectiveness of our marketing
  • Comply with legal, accounting and security requirements

Submitting an inquiry does not automatically subscribe you to marketing emails. We will request separate consent before sending promotional email where required.

Contact forms

Our contact forms are provided using Ninja Forms within WordPress. Information submitted through a form may be stored in the website’s database and delivered to TB Marketing by email. We use this information to review and respond to your inquiry.

Please do not submit sensitive personal, financial, health or confidential information through the website unless it is necessary and we have specifically requested it.

Analytics and cookies

We use Google Analytics 4 to understand how visitors find and interact with the website. Google Tag Manager is used to manage website measurement tags, including tracking interactions such as clicks on “Start a Conversation” buttons.

These tools may use cookies or similar technologies to collect information about website activity, device characteristics, referral sources and general geographic location. We use this information in aggregated form to evaluate website performance and improve the user experience.

Google states that Google Analytics does not log or store individual IP addresses. Information processed by Google may nevertheless be stored or processed outside Canada. You can learn more about how Google uses information from sites that use its services at Google’s Privacy & Terms website.

You may also use the Google Analytics Opt-out Browser Add-on. Where a cookie preference tool is available on the website, you may use it to manage optional analytics cookies.

How we share information

TB Marketing does not sell or rent personal information.

Information may be processed by trusted service providers that help us operate the website and business, including website hosting, email, security, analytics and form-processing providers. These providers are only given access to information reasonably necessary to provide their services.

We may also disclose information where required by law, to respond to a valid legal request, to protect our rights or security, or as part of a business transfer.

International processing

Some service providers may store or process information outside Ontario or Canada, including in the United States. Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

How long we retain information

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, resolve disputes and meet legal or accounting obligations. Information that is no longer reasonably required will be deleted, anonymized or securely destroyed where practical.

How we protect information

We use reasonable administrative, technical and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse or disclosure. However, no website, email system or method of electronic storage can be guaranteed to be completely secure.

Your privacy rights

Subject to applicable law, you may ask to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent to certain uses of your information
  • Request deletion of information that we are not legally required to retain
  • Ask questions or raise a concern about our privacy practices

We may need to verify your identity before completing a request. Some information may need to be retained for legal, security, contractual or accounting purposes.

Children’s privacy

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

External websites

The website may contain links to third-party websites. TB Marketing is not responsible for the privacy practices, security or content of websites operated by other organizations.

Changes to this policy

We may update this policy when our website, services or privacy practices change. The current version will be posted on this page with an updated revision date.

Contact us

To request access or correction, withdraw consent, or ask a question about this policy, contact Troy Berkelmans through the TB Marketing contact page.

TB Marketing
London, Ontario, Canada